Merchant integration specs in 7 days, not several weeks
An AI agent and self-service portal I built and hosted, and a company knowledge base I co-architected.
- Result
- Integration specs in 7 days instead of several weeks. Knowledge-base answer quality from 3/10 to 7/10, with 70% less LLM token use.
- Problem
- Writing the integration spec for a new merchant took several weeks.
- My role
- Product Management Intern. Co-architect of the knowledge base with the VP of Product.
What I built
- Onboarding agent and portal, built and hosted by me: integration specs in 7 days instead of several weeks, with every step visible to every team
- Company AI knowledge base, co-architected with the VP of Product: Finding answers by following links between related things (people, projects, documents) instead of only matching words.plus a self-healingAn automatic test that scores an AI system's answers, so weak spots are found and fixed rather than guessed.
ShopBack is an Asia-Pacific shopping and rewards platform in 13 markets.
Client details are simplified. No internal screens are shown.